Do you provide replacement equipment during the repair process?

We do offer temporary loaner units when a repair is too extensive to complete on-site, but this is extremely rare. Our technicians arrive in fully-stocked vans equipped with the parts and equipment needed for virtually every service call, so we’re typically able to get you back up and running right away—minimizing any downtime for your café, restaurant, or office.

How quickly can you repair my coffee machine?

If you submit a service request before 9 AM, we’ll aim to be on-site that same day—otherwise, no later than the following business day. In most cases, standard repairs wrap up within 1–3 business days, depending on part availability. Our fleet of technicians is specifically built to support high-volume, high-quality operations that can’t afford downtime. They arrive in fully stocked vans, prioritize first-time fixes, and work efficiently so you won’t need repeat service visits.

How do I place an order for coffee machines or supplies?

Ordering is easy. You can:

• Browse and shop directly from our online store
• Call or email us for custom quotes and expert guidance
• Schedule a consultation to help match the right equipment to your business needs

What services do you offer for coffee machines?

We’re a full-service partner, offering:

• Preventive maintenance
• Diagnostics and troubleshooting
• On-site and in-shop repairs
• Emergency service visits
• Full rebuilds and restoration of older machines
• Installation and calibration for new equipment

We service all major commercial coffee machines, including Thermoplan, La Marzocco, Sanremo, Nuova Simonelli, Wega, and more.

Can you help me choose the right coffee machine?

Absolutely. Whether you’re opening a coffee shop, expanding your restaurant, or upgrading office equipment, our experienced team will guide you through:

• Machine comparisons
• Budget planning
• Volume assessments
• Specialty drink capabilities

We offer free consultations to help you make an informed decision that sets your business up for success.

Do you offer equipment delivery and installation?

Yes, we provide delivery, setup, and professional installation for all machines we sell. Our service area covers all of New Jersey, and installation includes:

• Proper plumbing and electrical hookup
• Calibration and test brewing
• On-site walkthroughs and operational checks

Do you offer training on how to use the machines?

Yes. We offer hands-on training for baristas, restaurant staff, and office teams. From basic operations to advanced programming (including for Thermoplan models), our training ensures that your team is confident and your drinks are consistently prepared.

Why should I choose Espresso Mio over other suppliers?

Support & Service as Our Foundation
While many suppliers chase the easiest, most profitable route—selling machines and moving on—we invested in a purpose-built fleet of fully stocked vans and proactive service programs. This lets us solve problems on the spot and keep your operation running seamlessly.

Partnership-Driven Value
We treat every customer as a true partner—not a transaction or a monthly quota. We only service and support the equipment we sell, delivering the highest value to high-volume, high-quality businesses focused on exceptional customer experiences.

If you’re looking for a price-match vendor, we’re not the right fit. We’re made for businesses that prioritize performance and peace of mind over the lowest hourly rate.

We are opening a new café/business. What should our budget be?

Opening a café is as much about planning as it is passion. While every concept is unique, here’s a high-level framework for your startup budget—then you can plug your own numbers into our custom ROI calculator to see exactly how it shapes up.

• Lease & Build-Out (30–40%): Rent, security, plumbing, electrical, fixtures
• Equipment & Furnishings (25–35%): Espresso machines, grinders, refrigeration, POS
• Inventory & Supplies (10–15%): Coffee beans, milk, cups, cleaning chemicals
• Permits & Fees (5–10%): Health, business licenses, legal/accounting setup
• Marketing (2–5%): Website, launch events, social media
• Staffing & Reserve (5–10%): Training, payroll, recruiting
• Operating Reserve (5–10%): Rent/utilities cushion

Total Estimated Range: $150K–$300K (standard café); up to $400K+ for high-end buildouts.

➔ Use our ROI calculator to model payback period and profitability.

What should I include in my coffee shop startup checklist?

Here’s a comprehensive coffee shop equipment & accessories checklist to make sure you’re fully equipped from Day One—and you can download it as an easy-to-use PDF:

• Espresso Machines
• Grinders & Brewers
• Water filtration
• Refrigeration
• Barista tools
• Drinkware & to-go supplies
• POS terminals
• Furniture & fixtures
• Cleaning & safety supplies
• Storage & inventory systems

Download the Coffee Shop Equipment Checklist PDF

Need help customizing your checklist or planning your layout? Contact our team for a free setup consultation and ensure your café launch is seamless.